Privacy Policy | iSpeed Boost

1. Who we are

iSpeed Boost ("iSpeed Boost", "we", "us", "our") provides virtual phone numbers for receiving one-time passwords (OTPs) and account verification codes, social media growth services, and a digital wallet for paying for these services. Our services are available at ispeedboost.ng, app.ispeedboost.ng and through the iSpeed Boost mobile app for Android and iOS.

For the purposes of data protection law, including the Nigeria Data Protection Act 2023 (NDPA), iSpeed Boost is the data controller for the personal data described in this policy.

2. Information we collect

Information you give us

Account details: your name, username, email address, phone number and password (stored in encrypted form).
Service details: the services you order, the virtual numbers you rent, and the links to social media profiles or posts you submit for growth orders.
Support messages: information you send us by email, WhatsApp, Telegram or in-app support.

Information created when you use our services

Wallet and transactions: deposits, purchases, refunds, balances and payment references. Card and bank details are handled by our payment partners — we do not store your full card number.
OTP and SMS messages: verification messages received on virtual numbers you rent, so that we can show them to you.
Order history: the status and progress of your number and social media orders.

Information collected automatically

Device and log data: IP address, device type, operating system, app version, browser type, pages visited and the date and time of access.
Security data: login attempts and activity signals used to detect fraud and protect accounts.

Device permissions

The app may ask for access to your camera or photo library only when you choose to upload a file (for example, a payment receipt or verification document), and for notifications to send service updates. You can turn these permissions off in your device settings at any time.

3. How we use your information

To create and manage your account and let you sign in securely.
To provide our services — supplying virtual numbers, displaying the OTPs you receive, and delivering social media orders.
To process wallet funding, payments and refunds.
To provide customer support and respond to your requests.
To send service messages, such as order updates, security alerts and changes to our terms.
To detect, prevent and investigate fraud, abuse and violations of our Terms.
To maintain, analyse and improve our website and app.
To comply with legal, tax and regulatory obligations.

We send promotional messages only where you have agreed to receive them, and you can opt out at any time.

We do not sell your personal data.

4. Legal basis for processing

Basis	When we rely on it
Contract	To provide the services you sign up for and order.
Legal obligation	To keep financial records and respond to lawful requests from authorities.
Legitimate interests	To keep our platform secure, prevent fraud and improve our services.
Consent	For optional marketing messages and device permissions. You can withdraw consent at any time.

5. How we share information

We share personal data only as needed to run our services, and only with:

Payment processors that handle wallet funding and payments.
Service providers that supply virtual numbers and SMS delivery, and that fulfil social media orders. They receive only what is needed to complete your order (for example, the link you submit).
Hosting, email and analytics providers that help us operate the website and app.
Authorities when required by law, court order or to protect the rights, safety and property of our users and the public.
A buyer or successor if iSpeed Boost is involved in a merger, acquisition or sale of assets, in which case this policy will continue to apply to your data.

Our service providers are required to keep your data confidential and to use it only to provide services to us.

6. How long we keep data

Data	Retention
Account and profile details	While your account is active. Deleted within 30 days of account deletion.
Received OTP/SMS messages	Shown for the duration of your number rental and deleted with your account.
Order history	While your account is active, or until you delete your account.
Payment and transaction records	Up to 6 years, where required for tax, accounting and anti-fraud purposes.
Support conversations	Up to 2 years after the conversation ends.
Security and log data	Up to 12 months.

7. How we protect data

We use reasonable technical and organisational measures to protect your personal data, including encrypted HTTPS connections, encrypted password storage, access controls and activity monitoring. No method of transmission or storage is completely secure, so please keep your password private and contact us immediately if you suspect unauthorised access to your account.

8. Your rights & choices

Depending on where you live, and in line with the NDPA, you have the right to:

Access the personal data we hold about you and receive a copy.
Correct data that is inaccurate or incomplete.
Delete your account and personal data.
Object to or restrict certain processing.
Data portability — receive your data in a commonly used format.
Withdraw consent at any time where we rely on consent.
Complain to the Nigeria Data Protection Commission (NDPC) or your local data protection authority.

To exercise these rights, email support@ispeedboost.com. We will respond within 30 days and may need to verify your identity first.

9. Deleting your account

You can delete your account at any time from Profile → Account Settings → Delete Account in the app or dashboard, or by submitting a request on our account deletion page. We complete deletion requests within 30 days. Some transaction records may be kept for the periods described in section 6 where the law requires it.

10. Cookies & app storage

Our website and app use cookies and local storage to keep you signed in, remember your preferences (such as language), and keep your account secure. We may also use analytics cookies to understand how our services are used. You can control cookies in your browser settings, but disabling essential cookies may stop parts of the service from working.

11. Children

iSpeed Boost is not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. International transfers

Some of our service providers may process data outside Nigeria. When this happens, we take steps to make sure your data receives an adequate level of protection, as required by the NDPA.

13. Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date above and, for significant changes, notify you in the app or by email before the changes take effect.

14. Contact us

If you have questions about this policy or your personal data, contact us:

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